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Take Initiative and Do Something Unexpected for Yo...

Posted by Erin Blaskie in Business Management, Client Management, Erin Blaskie on April 11, 2008 | View Comments

Here’s a short but important tip.

Take a look at your client list and the things you need to do for each client and then do something unexpected for them. Do it without requesting anything in return, without looking for a downpour of praise, etc. Do it because you want to and because it makes you feel good.

Example? If your client asks you to create an ebook cover, have it 3D’ed at no cost to your client and send it to them as a surprise. Or, if your client asks you to proof an ebook, maybe do some light formatting at no cost.

The world is abundant and by creating abundance, you will receive that too in return.

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Create a Process for Anything You Do More Than Twi...

Posted by Erin Blaskie in Business Management, Erin Blaskie, Systems & Processes, Time Management on April 10, 2008 | View Comments

In your business (and in your work for clients) are there things that you do more than twice? I am sure there is. I am also sure that if you were to look at your day-to-day tasks, you’ll find more than just one or two things like that… You’ll find a whole slew of them.

In my business, I have a rule. If I have to do anything more than twice, I create a process for it. It doesn’t need to be a huge, drawn out thing but rather just a simple process. For example, if I am writing e-mails to people and using the same text repeadtedly, I will just create a little stock response, paste into my Basecamp for safe keeping and use it in future to send out the same message but to different people.

You can do this with everything. It’s also important to keep processes for client work because if you ever get ill or need to take vacation and someone else steps in for you, it’s important to make sure that they can do that easily. It’s also nice for your client to know what it is you do should something ever happen to you.

So, don’t be foolish in your business operations (I mean that in the nicest way possible) but instead, if you do something more than twice (or once for that matter) create a process and move on. With all of that time you’ll save, you can go and watch your favorite show guilt-free!

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