The Great Debate on Packaged vs. Hourly Services...
I get asked this question ALL of the time: “Are packages better than billing by the hour?”
Some people say that packages are better since you can buffer in extra dollars and time. You can also combine it with other items, such as an info-product, to really increase the perceived value of the package.
Some people say that hourly is better because then you are truly being compensated for what you are worth and the client will be more aware of the amount of changes they are making and they’ll be quicker to act.
I sit on both sides of the fence.
I love packaged services because it’s easier for me to explain what they get and it’s easy to tack on a price for the entire enchilada. However, with packaged services, you run the risk of getting an “and this” client. What’s an “and this” client? It’s someone who continues to add more and more stuff to their package or someone who requests change after change because they aren’t paying for each individual time entry. These people can wreak havoc on your packaged pricing.
I love hourly services because of the reasons mentioned previously – it gets clients to act quicker and be more resourceful on their own. It forces them to be engaged delegators as opposed to just passively throwing everything at their team and it also helps them to get clearer on deadlines. However, hourly rates also have a bit of a detriment. If you are fast at providing the service, you will end up de-valuing your work. You shouldn’t be penalized and made to charge a lower rate because you’re good at what you do and you’re fast but it happens with hourly services.
So, what does work for businesses?
I’d like to think that a combination of the two does but there is still no clear cut answer. We have some clients who make us appreciate the packaged pricing and we have other clients who make us appreciate the hourly services. It’s really split right down the middle for us.
Instead, I ask you. How do you prefer to bill in your business and why? What have you found to work successfully and what has not?



As someone who owns and operates a service-based business, I know all to well what it’s like to have to trade time for money.



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