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How Tungle Has Changed My Appointment Scheduling...

It’s no secret that I love geeky gadgety things and I love spending as little time possible doing things I don’t have to do.  So, when I stumbled across Tunglealmost a year ago (or maybe it’s been over a year!) I fell in love instantly.

If you haven’t yet seen Tungle, it’s a socially slanted automated appointment scheduling system that integrates with your existing calendar.  For me, I useGoogle Calendar to schedule all of my appointments and I needed something that integrated flawlessly with Google Calendar.  I didn’t want to have to update the third party calendaring system with my availability but rather update it right within my own calendar.  I also did not want to spend time going back and forth with prospects.

Tungle changed everything for me.  First of all, it’s free which makes the program that much sweeter but second of all, the people behind Tungle just “get it”…  They understand what we want and they understand where we’re at.  The social connection inside of Tungle is fantastic.  Let me take you on a tour of it!

Here is the Tungle.me page – the most powerful part of Tungle.  This page allows you to setup a custom place for people to come and view your availability and schedule appointments with you.  If you want to view this in real-time, you can check out my live Tungle page at http://www.tungle.me/ErinBlaskie.

As you can see, people can view my real-time availability, connect with me via my social networks, view a photo of me so they know who they are booking the appointment with as well as have access to my contact information very easily.

Once people land here, they can drag and drop their own availability in the spaces available.  They can then request a meeting with me in those time blocks that they are also free in!  If the user is also a Tungle user, the service is even neater because it automatically pairs up the two calendars to show the user’s availability as well as mine in an overlay.

Now, when I want people to schedule a meeting, they can come here and do that and the times get sent to me in an e-mail request.  The e-mail request looks like this:

Once I confirm the time I want out of the times the user has chosen, an e-mail is auto-generated to them letting them know that the meeting is confirmed.

The entire process being this streamlined has saved me a TON of time in scheduling.  I would encourage everyone I know to sign up and get your Tunglepages setup!  If you want help, my team would be happy to assist you!  Just send us an e-mail and we’ll send you a quote!

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E-mail List Management Tools for Virtual Assistant...

When you setup your virtual assistance business, navigating through the world of possible services can be time consuming, overwhelming and frustrating. There are endless options and sometimes, we can run the risk of adding way too many services to our companies. When we do this, we pay excess fees and we end up with things we may never use.

Over the next few blog posts, we’re going to explore some of the services that I feel are the most vital for virtual assistants to have in place and why.

E-mail List Management Tools

Just as we discussed with e-commerce, many virtual assistants don’t focus any effort on list building or list management. In fact, many virtual assistants don’t even DO list building let alone focus effort onto it. If you have an online business, which all virtual assistants do, list building is going to be a crucial part of growing your business and converting clients.

For a very long time, I was using 1ShoppingCart as my primary list management tool. I would collect the names and e-mail addresses into that system and then I would e-mail out to those individuals using either a one-time broadcast or a recurring autoresponder. However, 1ShoppingCart’s deliverability began to go way, way down so I knew I needed to look for a better and more cost-effective solution.

In doing so, I came across MailChimp.  MailChimp is an amazing tool for e-mail list management because not only does it do what it says it will perfectly, the company behind it gets what we, as online business owners, need. They’ve integrated into their system social networking aspects and the program itself is intuitive and super easy to use – even for non-techies.

With MailChimp, I do recommend getting on their free plan as it offers so many features and really is 100% free. You can get yourself setup on the free plan, begin to build a list, send a few e-mails and newsletters out and test the list management waters so to speak. Doing this for your business will also intrigue potential clients because they will see that you get it and totally understand what needs to happen to execute on a newsletter.

I also use MailChimp for their autoresponders. I setup specific opt-ins, for example – “30 Days of Delegation”, and after the registrants receive their initial e-book, I drip e-mails to them on an on-going basis. This means that I can continue to market and follow-up with those people with very specific messages. This is where you want to upsell your registrants to products you may have or at the very least, to your services. You can send them educational information about what you as a virtual assistant does and then also encourage them to sign up for a free consult.

Whatever you do, you want to make sure that you are taking full advantage of your e-mail management system and that you have it in place. Every visitor to your website that is not being captured in some way is lost business.

If there is a tool that you would like us to explore, I’d love to hear from you. I’d also love to know which tools you are most curious about or where you feel there are gaps in your business. Leave your questions on our Formspring account!

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Calendaring Tools for Virtual Assistants...

When you setup your virtual assistance business, navigating through the world of possible services can be time consuming, overwhelming and frustrating. There are endless options and sometimes, we can run the risk of adding way too many services to our companies. When we do this, we pay excess fees and we end up with things we may never use.

Over the next few blog posts, we’re going to explore some of the services that I feel are the most vital for virtual assistants to have in place and why.

Calendaring Tools

Scheduling free consultations or client calls is an inevitable and large part of being a virtual assistant. In this space, I previously had paid options. These paid services would offer openings in my calendar but I always seemed to have syncing issues, use issues on the client’s end or just general dissatisfaction with how the service looked and worked.

When I came across Tungle.com, I knew that I had found exactly what I was looking for. Tungle is an online scheduling system that hooks up to your own calendar. Whether you use iCal, Google Calendar or Microsoft Outlook’s calendar, you can sync the service to it and have an exact replica of what is available and not available in your calendar at any time.

My favorite part about Tungle is that when you register (free to register by the way!), you can also setup a Tungle.me page that is customized to you and your business. You can add your photo, your social media links, your website links and more to this page so that when people land on it to schedule an appointment, they see you and have a consistent experience across the board.

Tungle is super simple for your end users to use as well and they can select multiple times based on availability in their calendar when booking an appointment with you. Once the availability is sent over to you, you choose your preferred time slot and then confirm it which generates an e-mail confirmation to the person who booked the appointment.

Tungle will also send a confirmation e-mail to both parties, letting them know that the meeting is indeed scheduled.

The alternative to using a tool and having a system in place is scheduling all of your calls yourself and dealing with the back and forth nature of, “Do you have this date free? Yes or no?” The back and forth e-mails are a time suck so eliminating that from your business means that you can focus on the revenue generating items – billable hours!

If there is a tool that you would like us to explore, I’d love to hear from you. I’d also love to know which tools you are most curious about or where you feel there are gaps in your business. Leave your questions on our Formspring account!

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